Privacy Policy

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This Privacy Policy sets out how we, Episeio Business Solutions Pvt Ltd, registered company CIN U74999KA2020PTC138339, A105 Kethana Orchids Silver Spring, Layout, Munnekolala, Bangalore, Karnataka, 560037, and our affiliates and associated offices collectively referred to as “Episeio”, “Episeio Business Solutions”, “we”, “us”, “our” process the personal data of individuals aka “user”, “you”, “your” who contact us or who use our website, services, programs, content and related features collectively referred to as the “Services”..

This Privacy Policy, in conjunction with our Terms of Use, and any other such documents set out our views and practices regarding your personal data and how we will treat it.

We encourage you to read these documents carefully. By visiting our website www.episeio.com and/or by using our Services, you agree to the aspects listed in this Privacy Policy, our Terms of Use, and other related documents.

If and when we make any changes to this Privacy Policy, we will let you know, by posting the same on the website in case of non-material changes or by emailing you in case of material changes. After due notification of such changes, your continued use of our Services will be considered as your acknowledgement and agreement to the changes.

What is Personal Information?

Any information such as - name, address, email address, phone number, IP address, location data, cookies, call recording, etc. - relating to a person, who can be identified directly or indirectly is known as Personal Information.

Which Personal Information do We Collect?

We usually collect information in various ways including

  • Information Provided by You About Yourself
    You may give us information when you fill a contact form on the website, apply for a job posting, correspond with us via e-mail, phone or otherwise or directly upload information about you or your businesses. Such information may include but not be limited to your name, email address, billing address, shipping address, phone number, place of employment, payment information, etc.

  • Information Provided by You About Others
    As a part of your communications with our website, or with us via email, phone or other means, you may also provide to us data related to third parties including but not limited to people who you work with, people your work for, your competitors, your clients, as well as reporters or other individuals who possess the knowledge of and/or comment on factors relevant to your industry and other individuals.

  • Information About Your Device
    When you visit our website, we may collect information about your device such as your IP address, the operating system your use, your browser information, your time zone setting, as well as the Internet addresses of the website from which you linked directly to our website. We may also collect information pertaining to your URL clickstream data, page interaction information such as scrolling, clicks, and mouse-overs, and the methods used by you to browse away from the webpage.

    Such information may include your purchase history and, subject to your preferences, payment details to facilitate future purchases, subscription renewals, and payments.

  • Information Provided by Third Party Sources
    We may also collect your information, as received from third party sources such as credit reference agencies amongst others.

    While you are under no obligation to provide us with the aforementioned information, but without such information, we may be incapable of providing you with a vast majority of our Services.

    We may also require a certain set of information in order to enter a service agreement with you. Hence, some information about you/your business/your company is mandatory for us to obtain from you in order for us to comply with mandatory client due diligence processes before we are able to provide our Services.

    In case, you provide information about third parties, you must only do so if you have demonstrable permission to do so or if the information is already available in the public domain.

    For all concerned cases, we will rely on the information provided by you as accurate, complete and up to date and you agree to ensure that this will be the case.


Call Recording

When you call us, we will either play a short message informing you about our intent to record the call or tell you so directly. By continuing your call following such a message, you give us direct consent that your call may be recorded. If you do not agree, you must hang up the call, and contact us via alternative means such as email.

We may record your calls for one or more of the following purposes:

  • Instituting the existence of details relevant to our business;
  • Creating a record of your instructions, orders, complaints or other communications;
  • Reviewing how we and our personnel comply with our regulatory and legal obligations;
  • Quality control and staff training;
  • Preventing and detecting crime; and
  • Ensuring the effective operation of our communication systems and detecting and preventing unauthorised use.


Use of Personal Data

We only make use of the personal data collected via various means, in accordance with the applicable law, for one or more of the following purposes:

  • Responding to your inquiries, requests and other communications;
  • Offering the Services including those listed on our website as well as related features such as the sale of reports, subscription services, research activities, preparation of bespoke reports and providing other information services.
  • Enabling suppliers and service providers to carry out certain functions on our behalf in order to provide the Services, including market analysis, data storage, identity verification, technical, logistical and other functions;
  • Permitting you to use the features on our website, when you choose to do so;
  • Sending you personalised marketing communications if requested or agreed upon by you. In case, you don’t wish to continue receiving such communications, your reserve the right to unsubscribe.
  • Allocating tailored advertising to your devices, based on your interests in accordance with our Cookie Statement below. In case, you don’t wish to continue receiving such advertisements, you reserve the right to disable cookies as set out below;
  • Safeguarding the security of our business and averting and identifying fraud;
  • Administering our business, through functions such as complaints resolution, troubleshooting of our website, testing of new features, data analysis, quality control, staff training,
  • Developing, innovating and improving our Services; and Complying with applicable law, especially in case of a lawful request from a court or regulatory body.


The legal basis for our procurement and use of personal data for the purposes described above will typically include -

  • Processing needed for the fulfilment of a contract that we have in place with you or other users,
  • Processing needed for the fulfilment of a third party’s legitimate interests,
  • Processing needed for the fulfilment of our legitimate interests to ensure proper provision of our services,
  • Processing needed for the safeguarding of our business, and its users,
  • Processing needed for the compliance with a legal obligation to which we are subject,
  • Your consent,
  • Any other applicable legal grounds.


Cookie Statement

A Cookie is essentially a minor piece of information that is sent to your browser and stored on your computer’s hard drive, mobile phone or another device. In order to collect the information including Personal Information, as described in this Privacy Policy, we may make use of Cookies and other such technology, when you visit and/or use our website.

Usually, Cookies can be categorised based on their source, –

  • First Party Cookies viz the Cookies positioned on your device by the website you’re visiting or using,
  • Third Party Cookies viz Cookies are positioned on your device through the website but essentially by a third party, such as Google.


To learn more about Cookies, and how they are derived kindly visit www.allaboutcookies.org.

We make use of the following Cookies on our website in order to gather and store information -

  • Strictly Necessary Cookies
    These are first party cookies that are quintessential to your browsing experience on the website, and for your use of the website’s features. These cookies enable us to seamlessly offer you our services. We delete these cookies, once you close your browser.
  • Performance Cookies
    These first party cookies help us collect anonymous information about the number of visitors on our website, the way our visitors use our website, their navigation patterns, as well as the geographies they belong to.
  • Functionality Cookies
    These first party cookies help us to remember your details, choices and preferences, which help us provide you with a more personalised and overall enhanced browsing and login experience. Such cookies cannot track your browsing activity on other websites.
  • Targeting or Advertising Cookies
    These are persistent cookies that remain on your device until you chose to delete them or they get expired. As the name suggests, these cookies help us as well as our advertisers to bring to you information and advertisements that are the most relevant to your interests and preferences. These cookies remember that you have visited our website in the past, and assist us in creating and maintaining your profile. Such cookies also help gauge the effectiveness of ad campaigns, while ensuring that the number of times you come across an advertisement is limited.
  • Social Media Cookies
    These cookies allow you, as the user of our website, to connect with various social media networks. These are persistent cookies that remain on your device until you chose to delete them or they get expired.
  • Other cookies that may become available.
    We reserve the right to combine the information from all of the aforementioned cookies and technologies with information about you from other sources, as and when required.


Cookie Consent and Opting Out

Through the use of our Services, you consent to the placement of first and third party cookies on your device.

If you reside in India when you arrive on our website a pop-up message will appear asking for your consent to place advertising cookies on your device. In order to provide your consent, please choose the ‘I agree’. Once you have provided your consent, the message will not reappear on your consequent visit to your website. If you, or another user of your device, wish to withdraw your consent at any time, you can do so by altering your browser settings.

If you reside outside India, your Internet Browser may automatically accept cookies. If you, or another person using your device, wish to withdraw the consent to use of cookies at any time, you are free to accept or decline cookies by modifying your browser setting. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website, and you may not be able to use our services to the extent that you’re meant to.

Disclosure of Personal Data

Under a few circumstances, we may wish or may be compelled to disclose your personal information to third parties. In such instances, your personal information may be disclosed to-

  • Our affiliates or associated offices;
  • Our suppliers
  • Our service providers including but not limited to couriers, translators, IT consultants, Webhosting providers, identity verification partners, analytics providers, consultants,
  • Our advertising and marketing partners who facilitate the delivery of personalised ads to your devices subject to your consent;
  • Your employer or any other party, who essentially pays for your use of our products and services;
  • Our successor or partner legal entities, in the event of a joint venture, collaboration, financing, sale, merger, reorganisation, change of legal form, dissolution or similar incident relating to our business;
  • Public authorities where we are required by law to do so; and
  • Other third parties where you have provided your consent.


International transfer of your personal data

We may transfer your personal data to a third party in outside India, in case when the personal information was originally collected for further processing in accordance with the purposes set out earlier in this Privacy Policy. Where this is the case, we will ensure that appropriate transfer mechanisms, such as standard contractual clauses, are in place to ensure an adequate level of data protection.

In case we are required to transfer your personal information to private organizations abroad, such as our suppliers and service providers, we will ensure that your privacy rights are adequately protected by lawful means, such as standard contractual clauses. In such instances, you reserve the right to get in touch with us for a copy of such safeguards.

Security

www.episeio.com is committed to the safeguarding of your personal information. We use a variety of safety technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.

If you have any questions about this Privacy Policy, please contact us at info@episeio.com, or call us at +91 7348977070